Privacy Policy

Custom Japan Tours (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with Japan’s Act on the Protection of Personal Information (APPI) and, where applicable, international data protection laws including the European Union’s General Data Protection Regulation (GDPR), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Australia’s Privacy Act 1988, and relevant state-level privacy laws in the United States such as the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, store, and protect your personal data, and your rights regarding your personal information.

1. Scope of Application

This Privacy Policy applies to all personal information collected through our website (www.customjapantours.com), email correspondence, social media accounts, and any other services operated by Custom Japan Tours.

2. Information We Collect

We collect personal data necessary to provide you with our services, including but not limited to:

Name
Email address
Phone number
Nationality and country of residence
Travel preferences and interests
Payment details (through secure third-party payment processors)
Information collected via our contact forms and inquiry forms
Information you provide in surveys or reviews
IP address, browser information, and website usage statistics (collected via cookies and analytics tools)

3. Purpose of Use

Your personal information will be used for the following purposes:

To arrange customised tours and travel services in Japan
To respond to inquiries and provide quotations
To process bookings, confirmations, and invoicing
To coordinate services with third-party partners such as guides, transport providers, accommodations, and ticketing agencies
To send service-related updates and important notifications
To improve our website, services, and customer experience
To comply with legal obligations
For marketing purposes (with your consent), such as sending newsletters or promotional offers

4. Sharing of Personal Information

We may share your information with:

Guides, transportation providers, accommodation facilities, and other business partners solely for the purpose of providing tour services
Payment service providers (e.g., Wise, Paypal, Square)
Legal authorities, when required by law
We do not sell or rent your personal information to third parties for commercial purposes.

5. Data Management and Protection

We take appropriate security measures to prevent unauthorised access, leakage, loss, or damage of personal data. All personal data is stored securely and accessed only by authorised personnel. We use secure servers, SSL encryption, and reliable third-party processors.

6. Retention Period

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data after your tour is complete, subject to accounting and legal requirements.

7. Your Rights

Under applicable data protection laws, you have the right to:

Access your personal data
Correct or update inaccurate information
Request deletion of your data (subject to legal requirements)
Withdraw consent at any time for marketing communications
Request disclosure of the purpose of use
Lodge complaints with the appropriate regulatory authority

To exercise these rights, please get in touch with us at: info@customjapantours.com

8. International Data Transfers

As a Japan-based company, we process data within Japan. If you are accessing our services from outside Japan, you acknowledge and consent to the transfer of your information to Japan, which may have different data protection standards.

9. Use of Cookies

Our website uses cookies and similar technologies to improve user experience and analyse site traffic. You can manage your cookie preferences via your browser settings. Our website may also use Google Analytics and other trusted services.

10. Third-Party Websites

Our website contains links to external websites. We are not responsible for the privacy practices of these third-party websites.

11. Changes to this Policy

We reserve the right to update this Privacy Policy to comply with legal requirements or to enhance its clarity. Updates will be posted on our website, and the revised date will be displayed.

12. Contact Information

For any inquiries about this Privacy Policy or to exercise your rights, please contact:

Custom Japan Tours
Email: info@customjapantours.com
Phone: +81 90 1200 6687
Website: www.customjapantours.com

Last Updated: July 2025